Customer data is omnipresent in our lives: cell phones, social media, IoT, CRM, ERP, marketing, the works.
The data companies capture is overwhelming… But often under-leveraged, incomplete or even totally incorrect. Uncontrolled and low-quality data can disorganize any company, risking major opportunities for growth. Customer data needs to be the point of synergy of all a company’s processes.
It is absolutely critical to guarantee the data is reliable and accessible to all, at all times.
The DQE One solution is for all departments leveraging customer data. Providing high-quality data ensures confidence in every decision.
Optimized segmentation to foster customer loyalty and encourage more sales.
Improving customer knowledge and satisfaction.
Support to Data Compliance or GDPR processes within the organization.
Creating a superior customer experience to impact conversion rates.
Mastering ambiguous and outdated data to develop a data-driven culture.
DQE One includes all DQE’s customer Data Quality Management solutions DQE. DQE One enables you to process data with high quality in real time across all customer information input forms and confirm the integrity of customer data in your existing databases.
Facilitating the capture of customer data from different touchpoints (E-Commerce Platform, CRM, ERP, Point of Sale, etc.).
Optimizing data quality by standardizing and guaranteeing its integrity in the databases already implemented in your company. *
Identifying duplicates and building a “Golden Record” to provide departments with consolidated data and a 360° vision.
The Golden Record can be redistributed to other departments in the company to benefit their departmental activity
DQE’s real-time data entry checks ensure that our B2B data collection is verified and up to date. This gives us greater control over the risk of situations that could lead to us not complying with wholesaler status.
Investing in DQE brings us peace of mind, and gives us confidence in our customer data. We know that we’re collecting reliable data, which then flows into our CRM and enables us to carry out our relational campaigns without worrying about data quality.
Merchants prefer trusted marketplaces with guaranteed conversions and deliveries. In this highly competitive environment, data quality ensured by DQE sets Pixmania apart with its high deliverability rate. This puts us in a strong negotiating position.
For our customers, online users, and in-house users, real-time data entry support from DQE provides rapid, tangible added value. This is exactly what we look for in the solutions we invest in.
Today, input help guarantees data standardization with reliable repositories, in real time in our Dynamics interface. Integration was fast, and field matching was virtually plug-and-play, with no need for specific development.
Thanks to the Salesforce Service Cloud, Salesforce Marketing Cloud, and DQE solutions, our marketing team can provide salespeople with much better qualified leads.
According to an internal survey, DQE is THE solution that 83% of our sales staff can’t live without. What’s more, since we started using DQE solutions, the deliverability rate of our marketing campaigns has risen from 91% to 98.9% in 2022.
The DQE solutions were easy to implement, the project and acceptance went smoothly, and the quality of exchanges between our integrator and the DQE project manager was optimal.
In addition to the robustness of DQE technology, the team makes all the difference. There are real technical experts who really understand the business challenges and use-cases. Our Data Quality project is going perfectly.
25,000 email addresses invalidated in the past by ISP servers that were no longer responding could be requalified as existing and reachable. Bip&Go was able to to re-establish contact with these customers, propose new offers and generate additional revenue.
DQE provides us with unified, qualified customer data, a prerequisite for applying our targeting rules on a controlled basis. Today, our email campaigns have improved in terms of deliverability, with a rate of 99%, as well as a better open rate.
DQE has been integrated into our scoring engine for almost a year. Over the period, we have halved the fraud rate and maintained it at the lowest level, while our customer base has more than doubled.
DQE has enabled us to eliminate duplicates on almost 20% of the company records in our Salesforce CRM and maintains our unified customer repository, including the integration of new databases. Harvest thus centralizes customer knowledge as it expands through acquisitions.
With DQE, the assisted entry of postal addresses has reduced the time spent by our customers on the Royal Canin website form by 20%. The result is a better experience at this strategic stage in the purchasing tunnel, and a 5% higher conversion rate.
The quality of the contact data provided to our financial partners has improved the credit application transformation rate by +2% since we started using DQE solutions.
DQE is a must-have to restore the quality of a customer database and maintain it in real time. In emailing campaigns, it insures solving the problem of bounces on ISP servers.
DQE helps our customers enter their shipping and contact information quickly and easily. This seamless experience drives conversion rates and controlled entries ensure smooth delivery and addressing operations.
Since we’ve been using DQE’s real-time input qualification, we’ve seen a 20% to 25% decrease in the dropout rate when creating online accounts.
Thanks to the DQE technology, we have access to a very interesting quality of results. This performance allows us to correctly measure data quality within the BPCE group and all its banking establishments.
Within a few months of the deployment of the DQE entry assistance, our vendors have entered into the database complete and verified data of 20% more additional customers, meeting our recruitment objectives.
DQE allows us to know the real proportion of duplicates in our database, to deduplicate them and to find the exact number of customers present in the database – fundamental information for the Hess Automobile e-commerce project.
Duplication is a huge challenge in a multi-brand context. With DQE, we can overcome this and, starting from scratch, turn our RCU in Salesforce into a real Golden Record.
The reference solution for Data Quality
In the company's databases, contact information from multiple sources pile up. With data entry errors, incorrect contact information, or gaps in information, the customer database must be qualified and then maintained throughout the data life cycle so it can be used as a reliable repository.
DQE One offers a complete range of functionalities for the reliability and standardization of all types of contact data. This ensures your company maintains data quality at the heart of its database and can take advantage of data management best practices.
Collecting customer data should not be done at the expense of the quality of the data stored in the database! To avoid spoiling a clean database, DQE One allows you to apply a real-time control of entries thanks to a standardized autocompletion, also available to your customers who enter their own data. DQE One guarantees the data collected is immediately usable in your data system environments.
It doesn’t matter if your information system has connections to various customer data sources. DQE One gives you the means to identify duplicates and merge all the information of a single customer. This unified view opens up a smart third-dimension in your data management so you can leverage customer data for the benefit of your business, your operational staff, and your decisionmakers.
Whatever the volume of customer data in your company, DQE One brings you to the forefront of data quality. As the most complete data quality management offering, it corrects and maintains the quality of your databases, controls your incoming flows in real time and performs a smart reconciliation of customer information. DQE One provides the foundation for reliable and unified customer data, without which various data services cannot fully leverage customer data.
